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AI AGENT FOR YOUR BUSINESS RAZOM – ALWAYS ON THE LINE RAZOM – NO MISSED CALLS RAZOM – YOUR BUSINESS NEVER SLEEPS YOUR BUSINESS NEVER SLEEPS. WE’RE RAZOM. CUSTOMERS NEVER WAIT. WE’RE RAZOM. NO MISSED CALLS. RAZOM.

An AI assistant answers calls and messages around the clock, books customers in and logs everything in your CRM. RazomGroup sets it up turnkey in 5 days.

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Pull to book a call

  • 24/7

    works with no days off,
    holidays or breaks

  • 10+

    simultaneous calls,
    no queue on the line

  • 70%*

    of calls the assistant can close
    without human involvement

  • 5 days

    from the first conversation
    to the assistant’s launch

On average, every fifth call goes to waste

  • 18%*

    of calls in a typical business go unanswered

  • 62%*

    of customers do not call back after a missed call

  • 4 min*

    average wait on the line at peak hour

Behind every missed call is a customer who was ready to buy but never got through. The assistant picks up on the first ring, even when ten people call at once, so leads stop going to your competitors because the line was busy.

* RazomGroup estimate based on pilot projects in 2025–2026. The result depends on the industry and the scenario.

Assistant launch stages

In just 5 days the assistant will be taking your customers’ calls. We handle all the technical work and only need your time at key moments: tell us about your business, approve the script and accept the finished result. In total, that is about three hours spread across the launch.

  1. We study your calls

    Day 1

    We listen to call recordings and find out what customers ask most often and at which point you lose them.

  2. We train the assistant

    Days 1–2

    We write the scripts, build the knowledge base and choose a voice so the assistant sounds natural and fits your brand.

  3. We connect your tools

    Days 2–4

    Telephony, messengers, CRM and calendar work as one, and you hear about every new lead in Telegram right away.

  4. We launch and fine-tune

    Days 4–5

    First the assistant takes part of the calls, then the whole flow. After that we review the reports every week and keep making it better.

What the assistant can do

One assistant covers the work that usually needs a separate employee on the phone.

  1. Answers incoming calls 24/7

    Picks up on the first ring: at night, at weekends and when all lines are busy.

    24/7

  2. Qualifies and books

    Clarifies the task, budget and timing, and books into the calendar without overlaps.

    Calendar

  3. Answers from the knowledge base

    Prices, addresses, delivery terms and warranties come from your documents, with no improvising.

    Knowledge base

  4. Records conversations

    Every conversation is saved, so you can always go back to it.

    Recording

  5. Fills in the CRM

    Creates a deal, fills in the fields and sets a task right after the call.

    CRM

  6. Makes calls itself

    Reminds about visits, confirms orders and runs surveys after a deal.

    Outbound

  7. Hands over to an employee

    Passes a difficult or emotional conversation to a live person together with the context.

    Escalation

  8. Speaks two languages

    Ukrainian and English. It detects the caller’s language on its own.

    UA · EN

Text agent in chats

The same assistant, in writing: it replies in Instagram, Telegram, WhatsApp and your website chat around the clock, guides the customer to a booking and logs everything in your CRM.

  1. Replies in seconds, 24/7

    No queue and no days off, even when dozens of people write at once.

  2. Guides to a booking

    Finds out what the customer needs, offers free time slots and books them into your calendar.

  3. Sends photos, prices and links

    Takes everything from your catalogue and knowledge base, no improvising.

  4. Logs everything in your CRM

    Creates a lead and saves the conversation as soon as the customer writes.

  5. Hands conflicts to a manager

    An unusual or tense situation goes to a manager.

  6. Writes in the customer’s language

    Ukrainian and English, in your brand’s tone of voice.

Where it works

  • Instagram Direct
  • Telegram
  • WhatsApp
  • Facebook Messenger
  • Website chat

Need another messenger? We connect it through an API. Trademarks belong to their owners.

A plan of its own: from $79/mo for 1,000 messages. No voice agent needed.

Chat plans

Benefit calculator

Enter your numbers: we will calculate how much you lose on missed calls and how much the assistant costs.

Company size, employees

We filled in typical numbers for a business of this size. Change the ones you know.

from 50 to 20,000

typical

from 1 to 15

typical

from 0 to 60

typical

from 1 to 80

typical

from 10 to 10,000

typical

from 0 to 50

typical

from 0 to 10,000

typical

Monthly effect

$2,066
Savings on call handling (after paying for the plan)
$338
Revenue from calls that are currently missed
$1,728
Recommended plan and its monthly cost
Business$742billed monthly, incl. minutes over the limit
Setup payback
under a month
First-year ROI
270%
How we calculate
  • Minutes = calls × duration.
  • Plan cost = subscription + minutes over the limit × price per minute; we pick the most cost-effective plan.
  • Savings = employee costs × 60% (the share of calls the assistant handles on its own) − plan cost.
  • Revenue = missed calls × conversion × average order value.
  • Payback = one-time setup ÷ monthly effect.
  • First-year ROI = (effect × 12 − setup) ÷ (plan × 12 + setup).

The estimate is indicative and is not an offer. Revenue is shown before cost of goods.

Employee, call center or assistant

An honest comparison: the assistant does not replace people in everything, but it takes the routine off them.

Compare with:
Comparison of ways to handle calls
Employee on the phone Call center (outsourced) RazomGroup AI assistant
When it answers Mon–Fri, 9:00–18:00 24/7, queue at peak 24/7, no queue
Simultaneous calls 1 as many as operators on shift up to 20 free
Monthly cost from $900 + taxes* from $0.50 per minute* from $149
Launch 2–6 weeks for hiring and training 2–4 weeks 5 days
Product knowledge depends on experience by the script, superficial from the knowledge base, the same in every call
Recording and transcription usually none recording included, transcription for an extra fee every call + summary
Data in the CRM manual, with errors via a report export automatic, right after the call
Sick leave, vacations, turnover yes quality depends on the shift no
Difficult and emotional conversations handles them best copes hands over to a live employee

* Indicative market values, test data.

Pricing

Voice agent

Start

149 / mo

billed monthly

Choose “Start”
  • 500 minutes per month
  • 1 scenario and 1 number
  • Inbound calls 24/7
  • Recording and transcription
  • 1 integration
  • Weekly report
  • Support during business hours
Minutes included
500
Over the limit
$0.25/min
Setup
$200 one-time

Most popular

Business

390 / mo

billed monthly

Choose “Business”
  • 2,000 minutes per month
  • Up to 5 scenarios
  • Inbound and outbound
  • Up to 3 integrations
  • Transfer to an employee
  • AI call summaries
  • Analytics dashboard
  • 2 languages
Minutes included
2,000
Over the limit
$0.22/min
Setup
$200 one-time

Pro

890 / mo

billed monthly

Choose “Pro”
  • 6,000 minutes per month
  • Unlimited scenarios
  • Branded voice (with the written consent of the voice owner)
  • API and webhooks
  • A/B tests of scenarios
  • Personal manager
  • SLA 99.9%
Minutes included
6,000
Over the limit
$0.20/min
Setup
$300 one-time

Enterprise

Custom

we price it for your volume

Let’s discuss
  • from 15,000 minutes per month
  • dedicated environment or on-prem
  • DPA and security audit
  • turnkey integrations

Prices are in USD, excluding VAT.

Text agent

Start

79 / mo

billed monthly

Choose “Start”
  • 1,000 messages per month
  • 2 channels of your choice
  • Answers from your knowledge base and catalog
  • Handoff to a manager
  • 1 integration
  • Weekly report
  • Support during business hours
Messages included
1,000
Over the limit
$0.10/msg
Setup
$100 one-time

Most popular

Business

299 / mo

billed monthly

Choose “Business”
  • 5,000 messages per month
  • All 5 channels
  • Booking into your calendar
  • Up to 3 integrations
  • Handoff to the complex cases team
  • Analytics dashboard
  • 2 languages
Messages included
5,000
Over the limit
$0.08/msg
Setup
$100 one-time

Pro

499 / mo

billed monthly

Choose “Pro”
  • 10,000 messages per month
  • Any channel via API
  • API and webhooks
  • A/B tests of replies
  • Personal manager
  • SLA 99.9%
Messages included
10,000
Over the limit
$0.06/msg
Setup
$200 one-time

Enterprise

Custom

we price it for your volume

Let’s discuss
  • from 20,000 messages per month
  • dedicated environment or on-prem
  • DPA and security audit
  • turnkey integrations

Prices are in USD, excluding VAT. A message is one reply from the agent to a customer; incoming messages are not counted. The voice and text agents can be taken separately or together.

Your data under control

The assistant talks to your customers on behalf of the company. That is why data-handling rules are part of the setup and are not hidden in small print.

  • Introduces itself honestly

    At the start of the call the assistant says it is an AI, as Article 50 of the EU AI Act requires.

  • Warns about recording

    The customer hears the recording notice before giving any personal data.

  • Encrypts data

    TLS 1.3 in transit, AES-256 for stored recordings and transcripts.

  • Keeps data as long as you decide

    Recordings are kept for 30, 90 or 365 days and then deleted automatically.

  • Keeps data in the EU

    Servers in the EU. Recordings are not used to train third-party models.

  • Returns data on request

    We export your data on request, and nothing more.

Frequently asked questions

Didn’t find an answer? Write to us, we will reply within one business day.

Will customers realise they are talking to an AI?

Yes, and that is the right thing. At the start of the call the assistant introduces itself as a virtual assistant. The law requires it (in the EU, Article 50 of the AI Act), and it is honest toward the customer. The voice sounds natural, so most callers carry on the conversation calmly.

What if the assistant doesn’t know the answer?

It doesn’t make things up. If the question is not in the knowledge base, the assistant transfers the call to an employee or promises a callback and creates a task in the CRM with a short summary of the conversation.

Can we keep our phone number?

Yes. We connect to your current telephony through forwarding or SIP, and the number your customers dial does not change.

How long does the launch take?

Usually 5 business days: call review, scenarios, integrations and a test on part of the traffic. Projects with several branches take up to 4 weeks.

Which languages does the assistant speak?

Ukrainian and English, and it detects the language from the caller. We can add other languages on request.

Which CRMs and services does it work with?

Bitrix24, amoCRM, HubSpot, Pipedrive, Salesforce, Google Calendar, Telegram and others. If your system is not on the list, we will connect through an API or webhooks.

Is it legal to record calls?

Yes, if the caller has been warned: the assistant announces the recording at the start of the call. For your customers’ data you act as the controller and we act as the processor: we sign a data processing agreement (DPA) and keep recordings for as long as you choose.

What happens if the plan’s minutes run out?

The assistant keeps answering and calls are not cut off. Minutes over the limit are charged at the plan’s rate, and when 80% of the limit is used we send a notification.

Can we try it before paying?

Yes, there is a 5-day pilot: one scenario, real calls and a results report. The pilot fee is credited toward setup if you stay.

How do I cancel the service?

Billing is monthly. Give us 30 days’ notice, and we will switch the assistant off and export all recordings and data in a convenient format.

Which messengers does the text agent work in?

Instagram Direct, Telegram, WhatsApp, Facebook Messenger and the chat on your website. We connect another platform through its API if it has one.

What if a customer writes something complicated?

The agent does not make answers up. It hands an unusual or tense situation to a manager or your complex cases team together with the whole conversation, so the customer does not have to repeat anything.

Can I add a text agent to the voice one?

Yes. They are separate services: you can take the text agent without the voice one or together with it. Message plans are in the Pricing section, on the “chats” tab.

Let’s listen to your calls

Book a call: in 30 minutes we will show which of your calls the assistant can handle.

An asterisk (*) marks required fields

For example: which calls you want to hand to the assistant